Experience Seamless
Support with Control4速
Assist Services
Unlock the full potential of your smart living setup with Control4 Assist services. Designed to
complement the expertise of your independent professional integrator, these plans ensure your system
functions smoothly, offering peace of mind and convenience.
Why Choose Assist?
Assist and Assist Premium are two exceptional remote support plans designed to enhance the services
provided by your independent professional integrator.
These plans ensure the reliability of your smart living systems and connected devices, giving you
peace of mind. With 7-day-a-week support from experienced manufacturers, you can fully enjoy the
advantages of your smart home solutions. Available exclusively in the United States, Control4 is
here to assist you every day in collaboration with RMS Installs.
Control4 Assist
$899/year
When you face questions or troubleshooting challenges, our Control4 Assist plan
offers:
Expert Support: Gain access to experienced professionals from the Control4
Assist Team, available 7 days a week from 8 a.m. to 8 p.m. via phone, email, and video
assistance.*
Proactive Monitoring: Benefit from continuous remote system monitoring that
helps maintain the reliability of your system and all connected devices.
Seamless Onsite Support: If onsite assistance is needed RMS Installs will
have access to detailed notes and system information, ensuring a smooth support experience.
For an even higher level of support, consider Control4 Assist Premium. This plan
includes all the benefits of the Assist plan, along with a concierge experience featuring:
Personalized Assistance: Receive tailored education on your system's
features, modifications for scenes, custom programming, and assistance with new device
connections. Whether you're looking to create a unique scene for a party or need help
connecting a new smart thermostat, our highly trained specialists are available 24/7/365,
keeping your independent professional integrator informed for a seamless support experience.
Comprehensive Education: Learn how to maximize the functionality of your
system through personalized education from our specialists.
Take advantage of these plans to ensure your smart living experience remains enjoyable and hassle-free!
Disclaimer: The software license is $249.99 annually in addition to each plan.
Choose Control4 Assist or Assist Premium to experience unmatched support and take your smart living
to the next level. With the blend of expert remote assistance and integrator collaboration, enjoy a
trouble-free smart environment tailored to your lifestyle.
This Connected Device Maintenance Contract
(the, “Agreement”)
is made as of this day of
by and
RMS Care +
(“Dealer”) and
(“Customer”) (each a “Party” and
collectively the “Parties”).
Whereas, Dealer has engaged
in the sale of
certain integrated products to the Customer
which may include
audio, video, computer network systems, and
lighting, among
other things (collectively, “Devices”);
Whereas, Dealer wishes to
provide remote
management and monitoring of Customer
Devices and Customer
desires to purchase monitoring and
maintenance services (the
“Services”) in accordance with the terms and
conditions more
fully set forth herein;
NOW, THEREFORE, with the
foregoing background
incorporated by reference and in
consideration of the mutual
promises contained in this Agreement and for
other good and
valuable consideration, the receipt and
sufficiency of which
is acknowledged, and intending to be legally
bound, the
Parties agree as follows:
1. Effective Date
The effective date of this Agreement shall
be the date that
Dealer executes this Agreement after first
being executed by
Customer.
2. Network Monitoring Services
Customer subscribes for the following
annually services:
SILVER
GOLD
PLATINUM
3. Term and Termination
The term of this Agreement shall be for a
period of 12 months
from the Effective Date and automatically
renew on a
month-to-month basis thereafter unless
either Party provides
written notice of the intent to terminate
the Agreement.
Either Party may terminate the Agreement at
any time upon
thirty (30) days written notice.
4. NO WARRANTIES OR REPRESENTATIONS
Dealer does not represent or warrant that
the monitoring and
maintenance services will prevent any loss,
damage or injury
to persons or property. Customer
acknowledges and agrees that
Dealer is not an insurer and this is not an
insurance
contract. All Devices purchased by Customer
are covered by the
Device warranty provided by the Dealer to
the Customer in
writing. Dealer hereby disclaims any
warranty of
merchantability or fitness for a particular
purpose. Dealer
may subcontract its Services to an
authorized third party
provider of Services and Customer hereby
consents to Dealer
subcontracting its services.
5. Transfer
Dealer may transfer or assign this Agreement
or engage in the
use of subcontractors to provide the
Services. Customer shall
not assign this Agreement without the
written consent of
Dealer.
6. Privacy
In order to provide the Services, Dealer may
collect
information about you and your Devices. This
information may
include the model and serial numbers of the
Devices, the names
of the rooms where you have connected
Devices, your zip code
and time zone, and other information about
the Devices and
your configuration. By entering into this
Agreement and
utilizing the Devices, you are consenting to
sharing this
information with the Dealer. Dealer may
share this personal
information with third parties for the sole
purpose of
providing Services.
7. Entire Agreement
This Agreement, together with all
attachments and incorporated
references herein, contains the entire
agreement between the
Parties with regard to the matters addressed
in this Agreement
and shall be binding upon and inure to the
benefit of the
executors, administrators, personal
representatives, heirs,
authorized successors and permitted assigns
of each. The
Parties shall not be bound by or be liable
for any statement,
representation, promise, inducement, or
understanding of any
kind or any nature concerning the subject
matter hereof not
set forth or provided for herein. This
Agreement may not be
altered, amended, modified or otherwise
changed in any respect
except by an instrument in writing duly
executed by authorized
representatives of each of the Parties.
Intending to be legally bound by and under
the terms and
conditions set forth in this Agreement, we
execute this
Agreement on the date noted above.