Every installation service we provide has a labor limited-time warranty of 30 days, covering mounting defects for TVs and Projectors, provided cables and connectors for Audio and Video systems, and changes to labels, users, passwords, or programming for Networking and Automation Systems.
Every installed equipment has its own warranty terms, provided by its manufacturer. Any claim should be directly addressed by the customer, unless subscribed to one of our Platinum Customer Care Plan that includes Warranties Management.
Get the best integration solution for your home and lifestyle necesities. The fee is credited to your balance when you sign with us in the next 24 hours of our consultation.
Industry-standard schematics to properly communicate your project with other involved providers LV PLans, Load Schedules, Mechanical Diagrams, Rack layouts
Quoted per project after our Consultation Visit
SILVER | GOLD | PLATINUM | ||
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Monthly Fee: | $49.99 | $119.99 | $199.99 | |
Requirements: | We installed your AV System |
We installed an OVRC Pro Hub as part of your surveillance system |
We installed your automation system including an Araknis Router |
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Remote Assistance Coverage: | M-F, 9am - 5 pm | 24/7/365 | 24/7/365 | |
Triage | Devices | |||
Tier 1 | TVs and Projectors | |||
Sound Bars | ||||
Streaming Boxes | ||||
AVRs | ||||
Audio Distribution | ||||
Tier 2 | Cameras | |||
NVRs | ||||
Locks | ||||
Alarms | ||||
Tier 3 | Router | |||
Switches | ||||
WAPs | ||||
Automation Controllers | ||||
Lighting | ||||
Shades | ||||
Video Distribution | ||||
Warranties Management | ||||
We use our expertise to take care of your
equipment malfunctioning claim with its manufacturer, saving your time and possible misleads |
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On-Site Troubleshooting Discounts | ||||
2 Techs, Tier 2 |
$199 first hour, $159 any additional hour |
10% | 15% | 20% and priority scheduling |
1 Tech, Tier 3 |
$155 first hour, $110 any additional hour |
10% | 20% and priority scheduling | |
Full Maintenance Visit | TVS, equipment, and racks expert cleaning. All devices updates. Physical inspection | |||
0-80 devices | $180 |
1 visit included per year, 15% discount after that |
2 visits included per year, 20% discount after that |
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80-150 devices | $299 |
1 visit included per year, 20% discount after that |
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Monthly Fee: | $49.99 | $119.99 Now $59.99 | $199.99 Now $99.99 | |
OPT-OUT : PAY AS YOU GO | ||
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Remote SupportMonday to Friday 9 am to 5 pm |
Tier 1 | $50 every 30 minutes or fraction |
Tier 2 | $75 every 30 minutes or fraction | |
Tier 3 | $95 every 30 minutes or fraction | |
On-Site Troubleshooting |
2 Techs,Tier 2 | 199/hr |
1 Tech, Tier 3 | 155/hr |
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